How long will it take to get my order?
Since all the products are made fresh, we will need a few days to prepare your order. Depending on the size of your order or the time of year it is (Christmas is one of our busiest seasons), orders will usually ship within 5-7 business days. During November and December, orders will usually ship within 7-10 business days. Please note that this is the time it takes for your order to leave us, not the amount of time it takes to be delivered to your door. Once shipped, you will receive a shipping confirmation email with the expected date of arrival.
Payment and Shipping
Payment can be made with any major credit card and you do not need to have a PayPal account to make a purchase. You can also send payment via e-transfer.
We use a local courier as our preferred shipper for domestic packages. The shipping cost depends on the weight of the package and how far away you are. Please note that we are VERY aware that shipping is expensive. We have found this local courier to be very reasonable in its pricing and are happy to pass along their pricing to you.
We currently ship across Canada.
While we hope you love your products, we understand there are times that you will need, for some reason or another, to return a product or refund your order.
At The Coconut Theory, we have 100% satisfaction guarantee. Within 10 days of receiving your product(s), if you are not completely satisfied with the quality, please email us at firstname.lastname@example.org
Returns must be made within 10 days of purchase.
Return shipping fees are the responsibility of the customer.
Products must be packed safely and returned in the condition that they were delivered.
All packages must be shipped through a traceable method.
All returns will be credited to the original form of payment (excluding shipping & handling charges).
Exchanged item(s) are shipped to you for free, customer is responsible for shipping item(s) back to us unless other arrangments have been made.
Returns and exchanges could take up to 14 business days to process. Giveaway items or gifts are non-refundable.
Please note that all cancelled orders are subject to a $20 administration fee.
What is the shelf life of the products?
Since the products are made from all-natural ingredients and contain no artificial preservatives, once opened, it is best to use our water-based products within 6 months and our oil-based products within 9 months.
What are the ingredients in your products?
Let's start by telling you what's NOT in any of The Coconut Theory products. There are no parabens, petroleum, sulfates, phthalates (harmful chemicals usually found in artificial fragrances), artificial preservatives, colours or additives. Our products are also gluten-free and latex-free. We use quality natural ingredients that are organic when possible, designed to nourish the skin and give you the health benefits you need. All of our products have powerful antioxidant-rich ingredients in them to help retain your youthfulness!